Privacy Policy

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of personal information and generally, what sort of information we collect and how we hold use and disclose that information. When you provide us with information through our website (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions.

Account sign up

For every order made we will collect your name, country of origin, and email address.We will ask if you want to receive our e-newsletters, if you decide to then we will add you to our mailing list. You can opt out at any time. Your email address will not be used by any third parties and your email address, name and country will not be divulged to anyone else. We will only use these details to post to you about beauty news, special member only offers, new brand info and Flora Organica news. These updates will occur approx every few weeks but we won't overload your email with stuff that no one wants to read! Removing yourself from the mailing list will also be easy - just click on the "Unsubscribe" link at the bottom of any of our emails.

Order information

To successfully fill any orders we require your name, billing address, delivery address, email address and phone number to deliver the products that you order, and to contact you in regard to your order if necessary. These details are retained in our database for record keeping purposes. If you choose to register an account your details (credit card details excluded) will be stored in our database so that each time you shop with us you will not need to re enter your information. You can change or delete these details at any time by logging on to your account using your email address and password, and then going to the edit my details section. When you purchase goods on our website, you will be automatically directed to a secure server site that is managed and controlled by 

Credit Card Payments Online

We do not retain your credit card details. Credit card details are never viewed by anyone at Flora Organica or any other third party person except you, at any time during the transaction. The information is always encrypted and passed directly to the Bank through our payment gateway provider Eway. Flora Organica uses 128 Bit SSL and is Level 1 PCI DSS compliant to protect your personal data. 

Unsubscribe from e-newsletters

You can easily un-subscribe by clicking unsubscribe at the bottom of each e-newsletter. Or email customercare@floraorganica.com.au and we'll take you off the mailing list. If you need to change your details you can change this in your accounts section under edit details. If you are having trouble using this feature, please contact us at customerservice@floraorganica.com.au

Site Links

The Flora Organica site will occasionally contain hyperlinks to other sites both in Australia and abroad. Flora Organica cannot be responsible for the data protection and privacy practices of these sites. We urge users to take time to examine individual privacy policies and guidelines on other sites.

Cookies

We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website. Sending cookies is usual practice for any website that needs to remember what its users preferences are and we use cookies to keep track of your choices and of any orders that you place through our website.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer`s instructions by clicking "Help" in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.
If you have any queries about how we use personal data, or if your personal details change please contact us by email at customercare@floraorganica.com.au

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