Terms and Conditions

Applicable law and jurisdiction

Flora Organica (www.floraorganica.com.au) is created and controlled in Sydney, New South Wales, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of New South Wales. By using this site you submit to the jurisdiction of the courts of New South Wales and Australia and agree that any legal action will only be commenced in these forums.

 

Capacity to contract

Orders can only be placed with Flora Organica by persons with capacity to contract, who are over the age of either 18 or 21 as legislated in your state of residence.

 

Product information

We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, all information is provided in good faith but the information including product descriptions, product sizes, product images and ingredients appearing on this Site may not always reflect the product exactly at the moment you place an order. Ingredient listings and ingredient information displayed on the website are as provided to LoveLula.com by the manufacturers or brand holders and we cannot accept responsibility for any ommissions or errors in this information. We do not perform independent tests to verify product claims or ingredient inclusions or ommissions.

 

Online orders

When you order online you will be helped through the process by simple instructions on the Site. You may review your order and confirm or correct it prior to finally placing your order. You place your order from the Flora Organica Site by clicking on the Submit button at the end of the online order process. When you have placed your order we will send you an email providing you with the details and value of your order, which has been debited to your credit/debit card. If you require any further information regarding your order(s) please contact us. We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy). If for some other reason we are unable to fulfill your order, we will contact you by email or telephone.

 

Prices

Flora Organica charges GST as is inclusive in the price. All prices are exclusive of delivery charges. All prices listed are in AUD currency.

Gift Certificates

Gift certificates are valid for 12 months from date of purchase. No change is given. Not reddemable for cash. Non transferable. Not available with any other offers. To redeem your gift certificate simply make your selection and add to your cart. At check out enter your gift code in the discount code box. Should you have any queries regarding a gift certificate purchase or using your gift certificate please contact customercare@floraorganica.com.au

Payment

You may pay using credit/debit card or Paypal. You do not require a paypal account to pay with Paypal. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

 

Delivery

We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Whilst we use Australia Post we do not accept any liability for delayed delivery caused by them. Your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date indicated in your order dispatch notification email.

We dispatch most orders within 1 working day. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped. If your order has been shipped our returns policy will then apply.

 

Intellectual property

All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Flora Organica , and is protected by Australian and international copyright laws. The Content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

 

Press

Flora Organica is not affiliated or connected with any publications or celebrities that may endorse products that can be found on the site. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

 

Your Personal Information

By submitting your details on our website you accept that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. Please see our Privacy Policy regarding the treatment of your personal information. You can update your details through the My Account page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Flora Organica's best interests to do so.

 

Medical liability

Any information provided on this site including information related to well being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no-one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. Flora Organica will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to. 

 

Complaints

if you have any complaints or wish to discuss any matter in respect of the goods you have purchased please contact us on customercare@floraorganica.com.au

 

General

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

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